It’s our goal that all LPP customers are completely satisfied with their products.
What are LPP's cancellation and return policies? What about estimated production lead times?Įstimated manufacturing lead times are the best estimate based on current business conditions and may change due to factors including factory capacity and availability of component parts such as base castings, fabricated parts, electronic components, and other factors.
The LPP warranty excludes light pole failure caused by harmonic vibration. We recommend vibration dampeners be used when (1) light poles are being installed on a parking ramp, deck, bridge, pier, airport, train or subway hub/terminal, or known problem area, (2) a load of 0.75 EPA or smaller is going on the light poles and (3) light poles are being used as camera supports and/or will have non-standard appendages attached to them. If you have concerns about light pole vibration for a specific project you are working on, please contact LPP customer support. They do not result from improper materials and/or poor manufacturing processes. Light pole vibration problems are caused by environmental factors that vary by geography. To ensure proper selection of the light pole, luminaire, accessories, and/or foundation, LPP recommends the customer consult a qualified engineer to analyze the loading and design criteria for the specific application. The customer remains solely responsible for proper selection of the light pole, luminaire, and/or related accessories that adhere to all applicable requirements, including (but not limited to) EPA design criteria, job specifications, and engineering requirements. Design information (such as EPA charts and wind maps) found on our websites and selection guidance offered by LPP customer support representatives are provided as general guidelines only. LPP and its vendors assume no responsibility for proper loading analysis and/or product selections. This information is necessary to ensure proper engineering. Proper selection for an application is based on information such as EPA, wind zone, mounting height, and other attachments (such as banner arms and flags). LPP light poles, brackets, and arms are engineered according to AASHTO standards and accepted commercial criteria. What about light pole, bracket, and fixture selection?
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